Last updated: November 3, 2026
Our 30-day promise
You have 30 days from delivery to return most physical items for any reason. Items should be unused and complete, with all parts, accessories and paperwork. Original packaging helps but isn't always required; just ask.
Damaged, faulty or wrong items
Let us know within 7 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, including original shipping, and cover the return label. If a digital code doesn't activate, contact us straight away and we'll sort it out with the supplier.
Return shipping costs
Returns for damaged, faulty or incorrect items are free. For change-of-mind returns we provide a prepaid label for a flat $5.95, deducted from your refund, or you can send the item back with any tracked carrier at your own cost. Original shipping charges aren't refunded on change-of-mind returns.
Refunds
Once your return arrives we inspect it within 2 business days and issue the refund to your original payment method. Your bank may take 5 to 10 business days to show it. Refunds reflect any promo discount used, and cash on delivery orders are refunded by bank transfer or check.
Exchanges
Want a different item instead? Mention it when you start your return. We'll ship the replacement as soon as the carrier scans your return package.
Return address
Please don't send items without an authorization. Once approved, returns go to Easy Return Shop, Returns Desk, 2435 N 15th St, Springfield, IL 62702, USA.